General Terms and Conditions of Business

1. Introduction

These General Terms and Conditions of Business of ours (hereinafter referred to as “GTCB”) regulate the purchase of care and cosmetic articles via our Web Shop. The seller is Cellcare Lab AG, Bahngässli 16, 3172 Niederwangen, near Bern.


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2. Offer and conclusion of contract

Our offering, which is visible on the Web Shop, represents a non-binding invitation to submit an offer of contract. Unfortunately, we cannot guarantee that the items visible in the Web Shop always have the properties described there and have these in full.


Your order is deemed an offer to conclude a contract. The contract becomes effective as soon as we have issued you with a corresponding order confirmation by email. The benefits and risks of the items ordered pass to you as soon as we have surrendered the goods for dispatch.

3. Prices

Our prices are stated in CHF including VAT and excluding shipping costs. You can select the shipping method you want and the shipping location in the Web Shop. The amount for the shipping costs will be shown to you when making your selection and in the summary before completing the order. If additional taxes and customs duties are levied because you have selected a country other than Switzerland as the shipping location, you must bear these levies yourself.

4. Terms of delivery

The expected delivery period is also displayed when you select the shipping method and shipping location in the Web Shop. This is a non-binding estimate based on the information provided by the shipping company entrusted with the shipment.


We are obliged to pack your goods properly, address them correctly, and send them by the shipping method specified when the order was placed. Should it be necessary in exceptional cases, we are authorised to deliver the ordered items to you as partial deliveries – of course, without additional costs and only if this is reasonable for you.

5. Terms of payment

You can either pay for the ordered items in advance (prepayment, credit card or PayPal) or pay following issuance of an invoice. If you pay in advance, this is considered a payment on account until you have received an order confirmation from us.


When paying by invoice, it is not permitted to offset any claims against us against the purchase price. In these cases, we also reserve ownership of the delivered items until you have paid the full purchase price. If you are in arrears with payment, we may have this reservation of ownership entered in the reservation of ownership register at your expense.

6. Warranty and liability

Please check the items received within 7 days of receiving them and report any defects to us. When possible, we will replace the defective items as soon as possible with defect-free ones, or will grant you a corresponding discount.


We are liable for grossly negligent or wilful damage. However, we cannot accept liability for ordinary or slight negligence or for indirect damage, such as loss of profit.

7. Final Provisions

We may update these GTCB at any time. However, the GTCB that apply to the individual contracts between you and us are those that were current at the time you placed your order.


Swiss law shall apply exclusively. The provisions of private international law and the United Nations Convention on Contracts for the International Sale of Goods are excluded.


Bern is the sole place of jurisdiction.


Should any provision of these GTCB be or become invalid or void, this shall not affect the validity of the remaining provisions. In the event that any provision is or becomes invalid or void, it is to be replaced by a valid provision that comes as close as possible to the economic intention of the invalid provision.